The products and services offered by and on behalf of Vone Services Limited are governed by the following terms and policies.
The latest version of these policies will always be available on our website and where appropriate any changes will be communicated to our clients via email.

Vone Services Ltd Standard Terms & Conditions

Definitions

“You”, “your”, “they”, “customer” means the person or organisation that owns the account associated with the service.
“We”, “our”, “us” means Vone Services Limited, Registered in England and Wales no 05716869.

Renewal Notifications

We will notify customers by email when any service or domain is due for renewal, with no less than 30 days notice, we will send a follow up email if no response has been received with no less than 7 days notice.

It is the customers responsibility to keep us apprised of any changes to the contact email address that notifications should be sent to.

Service Level Agreement

We strive to achieve a 99.99% uptime of all services and systems maintained by us. If we fall short of this, we will offer as a credit the fee paid for the service in the calendar month during which the failure occurred. This equates to 100% of the fee paid for a product/service paid monthly, or 8.33% (1 out of 12 months) of the fee paid for a product/service paid yearly. Any services/products paid for over a different period will be pro rated to their monthly equivalent. There are absolutely no circumstances in which we will cover any damages or losses incurred by the customer greater than that stated above.

However, occasionally, we will need to perform scheduled maintenance, which could be disruptive to services. Any customer that could be potentially affected, will be notified in advance of the scheduled maintenance window. We endeavour to avoid this disruption as much as possible by the usage of redundant hardware within our network. Any scheduled maintenance will not form part of the 99.99% uptime calculation.

Invoices & Payment

For the vast majority of our products and services offered, we will bill in advance of a product or services start date. Other services by their very nature need to be billed in arrears. As a result your invoice may span multiple billing periods.

Our standard invoice payment terms are that payment is due within 30 days of the invoice date (Net 30). Unless a previous agreement has been made between both parties, failure to comply with these terms may result in the ceasing or disconnection of products or services supplied.

Failure to make payment within our determination of a reasonable time frame will lead to the application of Late Payment Fees (per Late Payment of Commercial Debts Regulations 2002 (SI 2002 No 1674)) and interest (per Late Payment of Commercial Debts (Interest) Act 1998).If payment is still not forthcoming, we will seek to recover any outstanding balance through the Courts.

Hosting

After reviewing your needs, we will advise the most suitable products or service offerings that meet your requirements. Once provisioned it is your responsibility to keep your product up to date to keep it secure. If your product requires more resources than provisioned, we reserve the right to temporarily suspend your products or services to maintain the load on our systems for other customers. We may suggest an alternative product or service more suited to your use case.

Domains

When we register a domain name on your behalf we are charged non-refundable costs, as a result, all domain name sales are final.

If you fail to renew your domain before its expiry date or within its grace period (if applicable) and later decide to renew the domain name, there may be additional fees incurred, which we will pass on to yourself.. These can be quite substantial and often many more times the cost of a new domain registration.

We do not levy any charges for any domain transfers either in or out, other than any fees which are charged to us. At this time, the large majority of domain types incur an additional years renewal fee on transfer. The .uk domain registry does not levy such a charge and transfers both in and out are currently free.

If a domain registrar suspends, terminates or deletes a domain name for any reason, you will not be entitled to any refund.

Fair Usage

We operate a respectable network and do not allow the use of our products or services for any means such as but not limited to;

• Cause or be part of (Distributed) Denial of Service ((D)DoS) attacks
• Send spam or unsolicited bulk email
• Exceed the resources allocated to a product
• Anything contravening any applicable law in the UK

Certain products and services are offered with usage limits imposed, we do allow overuse, however this is monitored and continued abuse of this may result in the suspension or termination of products or services pending moving to a suitable product or service with relevant usage limits.

Abuse

Any abuse reports pertaining to products or services operating on our network, should be directed to abuse@vone.services, where we will investigate promptly and take any necessary action.

Complaints

We have a separate complaints policy available at https://www.vone.services/complaints-policy.

Privacy & GDPR

We have a separate privacy policy available at https://www.vone.services/privacy-policy.

3rd Party Suppliers

For some of the products and services that we offer, we utilise the systems of 3rd party suppliers, below you will find the links to the Terms, Conditions and Agreements for these services.